primera cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, it may due to if your order was placed during a period of high order volume, such as an exciting new launch or promotion. In addition, please check your "Spam" and “Junk” folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through.If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Team at email@example.com so that we may assist you further!
primera currently ships to the 50 states in the US, excluding PO Boxes and US territories. You may experience longer delivery times when shipping to Hawaii and Alaska.
Unfortunately we cannot ship items to PO Box addresses at this time.
We process and ship out orders Monday through Friday, excluding holidays.
Thank you for ordering from primerabeauty.com! Unfortunately, products sometimes do not work out and we're glad to accept gently used products purchased from primerabeauty.com with original packaging and within 30 days of delivery. Single-use products, such as sheet masks, are eligible for return only if they are unused, sealed and in its original packaging. Return shipping and handling charges are the customer’s responsibility.
Returns for damaged items:
Please let us know if an item purchased from primerabeauty.com has been damaged during shipping. We will be happy to refund you or replace the item.
Returns of primera products not purchased from primerabeauty.com will be governed by the third-party retailer’s return policy (if any) and returned to the point of sale.
We're sorry you didn't love your primera products. If you wish to return an item, please email us at firstname.lastname@example.org with your order number and the products you would like to return and our team will assist you.
Only merchandise purchased from primerabeauty.com can be returned to primerabeauty.com within 30 days of delivery . If the item you wish to return was not purchased through primerabeauty.com, we recommend contacting the place of purchase for a resolution.
Processing time for returns is usually 7-14 business days from the time the return package is received. An email will be sent to confirm receipt and processing of your return request.
We do not have a call center at the moment. However, we’re in the office Monday - Friday 9:00 AM - 6:00 PM PST, excluding holidays. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available.
Unfortunately, no. Your purchase of PRIMERA products is only for your personal use per our Terms of Service. By purchasing PRIMERA products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
At this time, PRIMERA does not have plans to roll out distribution to wholesalers.